Turnaround time is 5-7 working days, Holidays are not included.
Turnaround time is 5-7 working days, Holidays are not included.
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Terms and Conditions
Last Updated: November 25, 2024
Welcome to MCHDesignz! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from MCHDesignz.com, you agree to these terms.
1. General Information
• Business Name: MCHDesignz
Location: Based in Miami, FL
• Contact Information: Maribel@MCHDesignz.com
2. Products and Services
• All products are handmade and/or customized according to customer specifications.
• Due to the personalized nature of our work, slight variations may occur between items.
• We reserve the right to refuse orders that are inappropriate or beyond our capabilities.
3. Pricing and Payments
• All prices listed are in USD.
• Payment must be completed at the time of purchase.
• We accept payments via Credit/Debit Cards
4. Shipping and Delivery
• We offer shipping within the U.S. Shipping fees will be calculated at checkout.
• Estimated delivery times may vary. We are not responsible for delays caused by shipping carriers.
• Once shipped, you will receive a tracking number to monitor your order’s progress.
5. Returns, Refunds, and Exchanges
• Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or incorrect.
• If you receive a defective item, contact us within [7 days] with a photo and description of the issue. We will work to resolve the matter.
• Refunds, if approved, will be processed within [timeframe, e.g., 7–10 business days].
6. Custom Orders
• Customers must provide accurate details for custom designs.
• Once an order is approved and production begins, changes cannot be made.
• We reserve the right to refuse requests for designs that violate copyright laws, trademarks, or community guidelines.
7. Intellectual Property
• All designs, images, and content on this website are the property of MCHDesignz.
• You may not copy, reproduce, or distribute any content without our written permission.
8. Limitation of Liability
• We are not liable for any damages resulting from the use of our products beyond their intended purpose.
• We are not responsible for errors caused by inaccurate information provided by the customer.
9. Privacy Policy
Your personal information will be used solely for processing orders and improving your experience. Please refer to our Privacy Policy for detailed information.
10. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on this page.
11. Contact Us
If you have any questions or concerns, please contact us at:
• Email: Maribel@MCHDesignz
Refund Policy
Last Updated: November 25,2024
At MCHDesignz, customer satisfaction is our priority. Please read our refund policy carefully to understand the terms:
Custom and Personalized Items
Due to the handmade and customized nature of our products, we do not accept returns or offer refunds for:
• Items with personalization (e.g., custom engraving, custom designs).
• Items ordered with incorrect details provided by the customer (e.g., spelling errors or wrong specifications).
Damaged or Defective Items
If your item arrives damaged or defective, we’re here to help!
• Contact us within 7 days of receiving your order.
• Provide a detailed description and photos of the issue.
• If approved, we will replace the item or issue a refund at our discretion.
Order Cancellations
• Orders for non-customized items may be canceled within 24 hours of purchase for a full refund.
• Orders for custom or personalized items cannot be canceled once production has begun.
Non-Refundable Items
We cannot issue refunds for:
• Shipping fees.
• Sale or clearance items.
• Items damaged due to misuse or improper care.
Processing Refunds
• If a refund is approved, it will be processed to your original payment method within 7–10 business days.
• You will receive an email confirmation once the refund is completed.
How to Contact Us
For refund inquiries, please reach out to us at:
• Email: Maribel@MCHDesignz
We’re committed to resolving any issues and ensuring you have a positive experience with MCHDesignz.
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